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About Tata 1mg

India’s leading consumer health platform focused on making healthcare accessible, affordable, and understandable through e-pharmacy, e-diagnostics, e-consulting, and offline stores. Partnered with top hospitals and consumer health service providers.

More info: https://www.1mg.com/aboutUs

Team Overview

The B&M Retail team operates in-store pharmacies, diagnostics, and e-consultation services, ensuring excellent customer experience and collaborating with Warehousing, Merchandising, and Marketing.

Key Responsibilities

Financial & Sales:

• Achieve daily sales targets (shift-wise), including private labels, BigBasket, generics, high-margin categories, and diagnostics.
• Develop business relationships with local doctors, gyms, salons, grocery chains, and other partners.
• Ensure customer and prescription reminder calls are made and tracked properly.
• Maintain the commitment register and close orders timely.

Omnichannel Business:

• Maintain zero pushback and zero TAT breaches on omnichannel orders.
• Perform root cause analyses on pushbacks/breaches and implement corrective actions.
• Guide the team on improvements based on RCAs.

Team Management, Review & Training:

• Motivate and manage team performance, attendance, and rosters.
• Address team challenges and clarify targets and incentives clearly.
• Conduct daily performance reviews and planning.
• Provide ongoing knowledge training on medicines, private labels, and generics.
• Coach team members on professional phone and WhatsApp communication.
• Nominate staff for central training programs.

Customer Service & Experience:

• Ensure team grooming and customer etiquette.
• Oversee customer service in-store and via communication channels with timely responses.
• Build lasting customer relationships.

Inventory Health:

• Validate inventory accuracy and proper SKU placement daily.
• Manage removal of expired, near-expiry, and non-moving items.
• Ensure correct entry of bounced items and supervise SKU audits.
• Maintain dispensing accuracy on quantity and batch.
• Train and guide team on inventory accuracy and address issues.
• Monitor local demand and competition to adjust inventory requests.
• Vigilantly prevent theft and pilferage.

Marketing Activities:

• Plan and oversee outdoor marketing campaigns and ensure collateral availability.
• Monitor staff participation and performance in marketing activities.
• Ensure promotion of ongoing offers to customers.
• Lead by example in marketing efforts.

Required Qualifications & Skills

• Bachelor’s degree or Diploma in Pharmacy with 5-8 years of relevant experience.
• Valid State Pharmacy Council registration.
• Excellent communication and customer service skills.
• Proficiency with computers and pharmacy software.
• Strong attention to detail, multitasking ability, and ethical conduct.

Why Join Tata 1mg?

• Dynamic high-growth environment combining Tata’s legacy and 1mg’s startup agility.
• Committed to being a great place to work with equal opportunity employment.